{"id":53,"date":"2005-06-07T07:52:33","date_gmt":"2005-06-07T05:52:33","guid":{"rendered":"?p=53"},"modified":"2006-02-28T12:55:50","modified_gmt":"2006-02-28T10:55:50","slug":"lunivers-des-services-bercot-et-de-coninck","status":"publish","type":"post","link":"https:\/\/sociologie.univ-paris8.fr\/?p=53","title":{"rendered":"L&rsquo;univers des services (Bercot et de Coninck)"},"content":{"rendered":"<p><a href=\"?page_id=23\" title=\"R\u00e9gine Bercot\">R\u00e9gine Bercot<\/a> (professeure au d\u00e9partement de sociologie, co-responsable du master de sociologie) et Fr\u00e9d\u00e9ric de Coninck viennent de publier, aux \u00e9ditions L&rsquo;Harmattan, un ouvrage intitul\u00e9 <em><a href=\"http:\/\/www.amazon.fr\/exec\/obidos\/redirect?tag=-%26link_code=xm2%26camp=2025%26creative=165953%26path=http:\/\/www.amazon.fr\/gp\/redirect.html%253fASIN=2747579824%2526location=\/o\/ASIN\/2747579824%25253FSubscriptionId=-\">L&rsquo;Univers des services<\/a><\/em> :<br \/>\n<img decoding=\"async\" src=\"http:\/\/www.alapage.com\/resize.php?ref=2747579824&#038;type=1&#038;w=100&#038;r=0.4&#038;s=0.6&#038;ik=c3c49c32d8a2189f6dd63eb218eb69ba\" class='alignright' title=\"Univers des services R\u00e9gine Bercot Fr\u00e9d\u00e9ric de Coninck\"\/><\/p>\n<blockquote><p>Cet ouvrage repose sur un pari : au del\u00e0 de la diversit\u00e9 des secteurs qui fournissent un service, il est possible de faire \u00e9tat de proximit\u00e9s. On voit resurgir des tensions, et des enjeux semblables. Au-del\u00e0 de telle ou telle relation de service particuli\u00e8re, les processus qui permettent de produire le service s&rsquo;organisent \u00e0 partir de modes analogues.<br \/>\nCet ouvrage tend \u00e0 montrer qu&rsquo;il est pertinent de parler de mod\u00e8le d&rsquo;organisation y compris dans les services. Des enqu\u00eates de terrain  importantes ont \u00e9t\u00e9 conduites dans de grandes entreprises de service. Leur analyse permet de faire appara\u00eetre des convergences dans des secteurs pourtant assez diff\u00e9rents : transports ferroviaire et urbain, poste, t\u00e9l\u00e9communications, assurance.<br \/>\nLes mod\u00e8les reposent notamment sur la mani\u00e8re dont sont articul\u00e9s le type de service, le type de client\u00e8le  servi, et le type d&rsquo;organisation. service de masse, service personnalis\u00e9 ou sur mesure, les formes organisationnelle diff\u00e8rent. On retrouve \u00e9galement des probl\u00e9matiques rencontr\u00e9es dans le champ industriel ; on y observe les m\u00eames fractures entre salari\u00e9s sur les repr\u00e9sentations qu&rsquo;ils se font du client.<\/p><\/blockquote>\n<p>Ont aussi particip\u00e9 \u00e0 cet ouvrage Elisabeth Campagnac, Sophie Beauquier, V\u00e9ronique Bruch, Julie Delmas et Philippe Zarifian.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"http:\/\/www.univ-paris8.fr\/sociologie\/?page_id=23\" title=\"R\u00e9gine Bercot\">R\u00e9gine Bercot<\/a> (professeure au d\u00e9partement de sociologie, co-responsable du master de sociologie) et Fr\u00e9d\u00e9ric de Coninck viennent de publier, aux \u00e9ditions L&rsquo;Harmattan, un ouvrage intitul\u00e9 <em><a href=\"http:\/\/www.amazon.fr\/exec\/obidos\/redirect?tag=-%26link_code=xm2%26camp=2025%26creative=165953%26path=http:\/\/www.amazon.fr\/gp\/redirect.html%253fASIN=2747579824%2526location=\/o\/ASIN\/2747579824%25253FSubscriptionId=-\">L&rsquo;Univers des services<\/a><\/em><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-53","post","type-post","status-publish","format-standard","hentry","category-actualites","category-1","description-off"],"_links":{"self":[{"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=\/wp\/v2\/posts\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=53"}],"version-history":[{"count":0,"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=\/wp\/v2\/posts\/53\/revisions"}],"wp:attachment":[{"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=53"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=53"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sociologie.univ-paris8.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}